Sprachen

Who can help me?

Different services and people can assist if you have questions or meet difficulty. Choose from the list below the canton in which you reside and you will find a list of organizations that you can contact. Hotlines and reception centres listed can be contacted without an appointment.

Fribourg - Geneva - Jura - Neuchâtel - Valais - Vaud

Aargau - Appenzell Outer-Rhodes - Solothurn - Lucerne - Berne - Zug - Zurich

Fribourg

Rue des Alpes 11
1700 Fribourg
Tel. 026 424 21 25
Legal and social information by telephone or appointment
Reception: Tuesday, Wednesday, Thursday 13h30-17h30

Legal and social help centre: every 1st and 3rd Wednesday of the month from 14h to 16h without appointment

Legal information and consultation office Caritas / EPER
Boulevard de Pérolles 55
CP1705 Fribourg
Tel. 026 425 81 02
Helpline: Monday and Thursday 9 am-12pm Wednesday 14h-17h
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Geneva

Rue du Valais 9
PO Box 1469
1211 Geneva 1
Tel. 022 731 67 00
Helpline from Monday to Friday: 9:00 to 12:00 / 14:00 p.m. to 16:00 p.m.

Information by telephone. Social and legal consultations by appointment

Rue du Village-suisse 14
1201 Geneva 8
Tel. 022 807 07 00

Asylum Helpline: Tuesday and Thursday 14h-17h

Route des Acacias 25
1227 Geneva
Tel. 022 301 63 33
Hotlines for undocumented persons: 14h-17h Tuesday and 9 am-12pm Thursday

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Jura

San Sebastian Street
42800 Delémont

Tel. 032 421 36 10

Rue du Temple 19
2800 Delémont
Tel. 032 421 35 60
Help centre without appointment: Monday 9 am to 11:30

Outside of these hours, legal and social consultation by telephone appointment.

Rue du Temple 19
2800 Delémont
Tel. 079 422 95 10 from 14h
Helpline for undocumented persons: Monday 17h-19h

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Neuchâtel

Parcs 112000 Neuchâtel
Tel. 032 722 19 60

Hotline for asylum seekers and refugees: Thursday 13h30-16h30

Vieux-Châtel
42002 Neuchâtel
Tel. 032 886 80 70
Hotline for migrants: Tuesday 10h30-12h
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Valais

Rue de l'Industrie 10
1950 Sion
Tel. 027 323 12 16
Legal and social help centre: Monday-Tuesday-Thursday 14h-18h / Wednesday 18h-21h
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Vaud

Rue Enning 4
1002 Lausanne
Tel. 021 351 25 51
Legal help centre for asylum seekers: Monday 15h-18h and Thursday 14.30-18.30

Hotline: Monday, Tuesday and Friday 10h-12h30Helpline for F permit: 15h-18h Monday

Place M.L Arlaud, 2
1003 Lausanne
Tel. 021 213 03 53
Social Help centre: Tuesday and Thursday 18h-20h
Help centre for undocumented persons: Friday 9 am-12pm (entrance on the terrace)

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Aargau

+41 62 824 60 24 (Tuesday to Thursday 10h – 12h)
rbs-aargau@heks.ch

Information centre without appointment: Tuesday 13h30 – 16h30

Laurenzenvorstadt 80, Postfach 2432, 5001 Aarau
+41 62 837 07 35

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Appenzell Outer-Rhodes

Tellstr. 4, Postfach 1727, 9001 St. Gallen
+41 71 222 22 79 (Monday to Friday, 9h to 12h)
rbs-ostschweiz@heks.ch

Assistance centre without appointment: Tuesday 13h30 – 16h30

Bahnhofstrasse 20, 9100 Herisau
+41 71 354 55 21
Shahryar.Hemmaty@herisau.ar.ch

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Solothurn

Rossmarktplatz 2, 4500 Solothurn
+41 32 621 22 29 (Monday, Tuesday, Thursday, Friday 11h – 12h)
rebaso@heks.ch
Dates: by appointment

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Lucerne

Legal Consultation, Caritas Switzerland

Abteilung Anwaltschaft, Adligenswilerstrasse 15, 6002 Luzern

+41 419 23 85

Tribschenstrasse 78, 6005 Luzern
+ 41 41 360 07 22 (Monday and Friday 9h – 12h, Tuesday to Thursday 9h – 12h and 14h – 17h)
Reception open hours : Monday to Friday 8h30 - 12h, 13h30 - 17h
info@fabialuzern.ch

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Berne

Legal Consultation for Persons in Difficult Circumstances

Eigerplatz 5, 3007 Bern
+41 31 385 18 20

rbs.bern@bluewin.ch

Bahnhöheweg 44, 3018 Bern
+41 31 382 52 72 (Monday, Tuesday, Thursday, Friday 9h – 12h and 14h – 17h)
info@asylhilfe.ch

Opening hours orientation service: Monday, Tuesday, Thursday, Friday 14h – 16h

Social Service for Refugees - Swiss Red Cross of the Canton of Berne

Bernstrasse 162, Postfach 791, 3052 Zollikofen
+41 31 919 09 59
migration@srk-bern.ch

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Zug

Legal Consultation, Caritas Switzerland

Abteilung Anwaltschaft, Adligenswilerstrasse 15, 6002 Luzern

+41 419 23 85

Postfach 4001, 6304 Zug

+41 79 911 22 22

Zeughausgasse 9, 6300 Zug, 3rd floor on the left
+41 41 728 22 76 (Monday to Thursday, 9h - 12h and 13h30 - 17h, Thursday until 18h)
Opening hours Welcome Desk: Monday 9h - 12h and 13h30 - 17h, Tuesday 13h30 - 17h, Wednesday 9h - 12h and 13h30 - 17h, Thursday 9h - 12h and 13h30 - 18h

 

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Zurich

Bertastrasse 8, 8003 Zürich
+41 44 454 60 30 (Monday and Wednesday 11h -12h, Friday 9h -11h and 13h30 - 17h)
Consultation (without prior appointment): Wednesday 13h30 - 17h

asylzba@thenet.ch

Langstrasse 64, 8004 Zürich, 2nd floor
+41 44 241 54 11
Consultation on Monday from 9am. Appointment by registration on site.

info@freiplatzaktion.ch

Wilhelmstrasse 10, 8005 Zürich
+41 44 291 00 15
Assistance Centre (without prior appointment) on Tuesday 9h - 12h30, following appointments per call.
Price: chf 50 .- /hour
mirsah@sah-zh.ch